Shipping & Delivery Policy

Most frequent questions and answers.

Just enter your name, full address and phone number. If you need to edit the information later, you can do so.

Due to the high demand for our products, please allow 4-7 days for delivery. If you haven’t received your order within the estimated delivery time, you can contact our customer service at email address.

We know how much you are looking forward to receiving your order. We strive to fill and ship orders within 24 hours of purchase. You will get an email notification when your order is on the way.

Our products go through a patented process that removes even those small traces of THC from the final product.

When your order has shipped, you will receive an email with the tracking information for your shipment.

If something is missing, please contact us immediately.

Return shipping charges are the responsibility of the customer, unless the order is incorrect, defective, or damaged. Please contact us within 7 days if any of those situations occur with your order. Include your order number, photographs of the item(s), and any other related information upon receiving your package. A member of our customer service team will contact you to resolve your case as quickly as we can.

TheCBDRack values our customers and their privacy. Your personal and credit card information are encrypted using SSL technology during transmission.
Let us know as soon as possible and we will correct your email address.
Your orders can be changed or cancelled anytime prior to shipping. Because we strive to get your order to you as quickly as possible, that is usually within 24 hours. Once the order is shipped, we cannot change or cancel it, but we will be happy to refund the purchase price once you return the order.
All of the prices on our website are tax-free in USD. However, depending on the final destination of the order, you may be responsible for paying any import taxes, duties, tax, or customs fees. For more information, please contact the local customs office in your area.